User manual

How the system works

From registering your agency to printing the day's manifest — the whole process, step by step.

8 stages 35 steps About 30 minutes to set up
Stage 1 of 8 3 steps

Getting started

Register, get switched on, and set your agency identity.

  1. 1

    Register your agency

    Register

    Fill in your agency details, choose a plan and create your first admin login. You are signed in straight away.

  2. 2

    Activation

    Your workspace is switched on once your plan is confirmed. Until then you will see a "pending activation" screen.

  3. 3

    General Settings

    Master → General Settings

    Set your display name, contact details, ticket number prefix and report header image.

Stage 2 of 8 5 steps

Setting up your master data

The routes, buses, agents and rates everything else is built on.

  1. 1

    Routes

    Master → Routes

    Add each route with its from/to, distance, fare, pickup points and timings. Return routes can be generated automatically.

  2. 2

    Buses

    Master → Buses

    Add your buses with type and seat layout. The seat map drives seat selection at booking.

  3. 3

    Agents

    Master → Agents

    Add commission agents with their rate. Link an agent to a login if they should book their own tickets.

  4. 4

    Parcel Types & Rates

    Parcel → Types & Rates

    Define what you carry and what it costs — flat or per unit (kg, litre, box), with an optional minimum charge. One click adds a common starter catalogue.

  5. 5

    Staff & Permissions

    User Management

    Create staff logins and grant each person exactly the screens they need.

Stage 3 of 8 5 steps

Selling tickets

Three sales channels, one seat map, no double-selling.

  1. 1

    Passenger Booking

    Booking → Passenger

    Your counter sales. Pick route, bus and date, choose seats from the live seat map, and enter passenger details. Ticket numbers are generated for you.

  2. 2

    Agent Booking

    Booking → Agent

    Tickets sold through commission agents, with the agent recorded against each ticket for settlement.

  3. 3

    On Bus Booking

    Booking → On Bus

    Tickets sold by the conductor on the bus, recorded against whoever collected the money.

  4. 4

    Seat protection

    The same seat on the same bus, route and date cannot be sold twice — whichever screen it is sold from.

  5. 5

    Printing

    Every ticket can be printed in a compact format or on an A5 page, and downloaded as a PDF.

Stage 4 of 8 6 steps

Moving parcels

Book, label, notify, track and hand over — with a QR on every sticker.

  1. 1

    Book a parcel

    Parcel → Book Parcel

    Choose the trip and bus, enter sender and receiver details, then add one or more items. Charges price themselves from your rate catalogue and total automatically.

  2. 2

    Receipt & stickers

    Parcel → Book Parcel

    Print a customer receipt, and one pasting sticker per item — each carrying the shared tracking ID and a QR code.

  3. 3

    Scan to track

    Scanning the sticker's QR opens a live status page. Anyone holding the parcel sees where it is, with contact numbers partly hidden; your own staff see the full detail.

  4. 4

    Notify by WhatsApp

    Parcel → Book Parcel

    Send the sender and receiver a booking confirmation in one tap, and a delivery confirmation when it is handed over.

  5. 5

    Track the load

    Parcel → Delivery Status

    Delivery Status groups undelivered parcels by destination and date. Trip & Bus Tracking prints the manifest for a given day.

  6. 6

    Handover

    Parcel → Delivery Status

    Marking a parcel delivered records who collected it, their mobile and optional ID proof — and can mark a to-pay parcel as paid in the same step.

Stage 5 of 8 3 steps

Money & settlement

What each agent owes you, and what is still to be collected.

  1. 1

    Agent settlement

    Booking → Agent

    Commission and net amounts are calculated per agent. Record what an agent submits, and the outstanding balance updates.

  2. 2

    Pending payments

    Parcel → Pending Payments

    Everything still to be collected, grouped by payment method.

  3. 3

    Statements

    Reports → Agent Statement

    Generate a running-balance statement for any agent over any date range.

Stage 6 of 8 3 steps

Reports

The paperwork the day actually runs on.

  1. 1

    Daily Report

    Reports → Daily

    The per-route manifest for a journey date, merging every sales channel.

  2. 2

    Booking & Financial Reports

    Reports

    Payment-method totals, paid/unpaid breakdowns and per-agent commission summaries.

  3. 3

    Parcel Report

    Parcel → Reports

    Parcel totals with by-status, by-type, by-route and by-booking-agent breakdowns.

Stage 7 of 8 7 steps

Accounts & books

Proper double-entry books that keep themselves, and the pack your CA needs.

  1. 1

    Nothing to post by hand

    Accounts → Overview

    Every ticket, parcel, agent commission and cancellation writes itself into the ledger as it happens. Edit a booking and its entry is rewritten, not duplicated.

  2. 2

    Record what you spend

    Accounts → Expenses

    Fuel, salaries, maintenance, tolls, insurance and office costs, each against its own head — so the profit figure is a real profit and not just revenue.

  3. 3

    Credit customers and agents

    Accounts → Parties

    Give a party a credit limit and an opening balance. Unpaid tickets and to-pay parcels become their receivable, and every statement shows a running Dr/Cr balance.

  4. 4

    Take payment against a balance

    Accounts → Receipts

    Record a receipt into cash or bank and the party ledger settles automatically.

  5. 5

    Check the books tie

    Accounts → Trial Balance

    The Trial Balance says plainly whether debits equal credits. If they ever do not, it tells you on the page rather than printing a figure you cannot rely on.

  6. 6

    Hand it to your CA

    Accounts → CA / ITR Pack

    Profit & Loss, Balance Sheet and a single PDF pack for the April–March financial year, with closing position and sundry debtors.

  7. 7

    Adjustments stay separate

    Accounts → Day Book

    A manual journal entry can only be made by someone you have given adjust rights to — a cashier can take money in without being able to alter the trail of it.

Stage 8 of 8 3 steps

Getting help

Reach us from inside the app, with screenshots.

  1. 1

    Start a conversation

    Support

    Pick a category, describe the problem and attach screenshots. It goes straight to our team — no email chain, no ticket reference to keep.

  2. 2

    See when we have read it

    Support

    One tick means delivered, two green ticks means read. Replies land in the same thread.

  3. 3

    Closed threads clear themselves

    Support

    Resolved conversations and their attachments are removed after 30 days. An open question is never deleted, however old it is.

You're running.

Everything after this is just the daily rhythm.

Still have a question?

We will walk you through setup personally.

Stage 1 of 8