Legal

Terms & Conditions

The terms on which agencies use TripBalance.

Please note: this is a plain-language summary provided as a starting point. Have it reviewed by a qualified legal professional before relying on it, and adjust it to your jurisdiction.

01 Who these terms cover

  • These terms apply to the travel agency ("you", "the agency") that registers for an account, and to everyone you give access to your workspace.
  • By registering or using the service you accept these terms on behalf of your agency.

02 Your account

  • You are responsible for everything done under your logins, including those you create for your staff and agents.
  • Keep passwords confidential and do not share a single login between people — create a separate account for each person instead.
  • Tell us immediately if you believe an account has been misused.

03 Plans, activation and renewal

  • Access is granted against an active plan. Your workspace is activated once your chosen plan is confirmed.
  • When a plan lapses, access is paused rather than deleted. Your data remains intact and becomes available again on renewal.
  • Prices may change with reasonable notice; a change never applies to a period you have already paid for.

04 Your data

  • The bookings, customer details and figures you enter remain yours.
  • Each agency's data is kept strictly separate. We do not disclose it to other agencies, and we do not sell it.
  • We access your data only where necessary to operate the service or to help you with a support request.

05 Acceptable use

  • Do not use the service unlawfully, or to store or transmit anything unlawful.
  • Do not attempt to access another agency's data, disrupt the service, or probe it for weaknesses without our written permission.
  • Do not use customer contact details gathered through the service for unrelated marketing.

06 Tickets, parcels and your customers

  • The service is a tool for recording and managing your bookings. The contract for any journey or parcel is between you and your customer.
  • You are responsible for the accuracy of what you record, for your own fares and charges, and for honouring the bookings you make.
  • We are not a carrier and take no responsibility for the carriage of passengers or goods.

07 Availability

  • We aim to keep the service available at all times but cannot guarantee uninterrupted access.
  • Planned maintenance is kept as short as practical, and we will give notice where reasonably possible.

08 Limitation of liability

  • The service is provided on an "as is" basis to the fullest extent permitted by law.
  • We are not liable for indirect or consequential loss, including lost profits or lost business.
  • Nothing in these terms excludes liability that cannot lawfully be excluded.

09 Ending your account

  • You may stop using the service at any time by telling us.
  • We may suspend or end access where these terms are seriously or repeatedly breached, or where payment remains outstanding.
  • You may request an export of your data before your account is closed.

10 Changes to these terms

  • We may update these terms from time to time. Continued use after a change means you accept the updated terms.

Questions about these terms? Contact us.

Last updated September 2026.