Legal

Privacy Policy

What we collect, why we hold it, and what we never do with it.

Please note: this is a plain-language summary provided as a starting point. Have it reviewed by a qualified legal professional before relying on it.

01 What we collect

  • Agency details you give at registration — business name, contact email, phone and address.
  • Login details for you and your staff. Passwords are stored only as a secure one-way hash and can never be read back.
  • Booking data you enter: passenger and parcel sender/receiver names, mobile numbers, addresses, journeys and amounts.
  • Basic technical information needed to run the service, such as session data.

02 Why we hold it

  • To provide the service — recording bookings, producing tickets, receipts, reports and settlement figures.
  • To authenticate your staff and apply the permissions you have set.
  • To support you when you contact us with a problem.

03 Customer information you enter

  • Passenger and parcel contact details belong to your agency's relationship with your customers. You are the one deciding what to collect.
  • We process it on your behalf, to run the service. We do not use it for our own marketing and we do not sell it.
  • Please collect only what you genuinely need, and tell your customers how you use it.

04 Separation between agencies

  • Every agency's records are isolated. One agency cannot see another agency's bookings, customers or figures.
  • Staff within your agency see only the screens their permissions allow.

05 Public tracking

  • A passenger or consignee can look up their own booking without an account — but only by supplying both the booking number and the mobile number recorded against it.
  • We deliberately do not allow lookup by booking number alone, so that nobody can browse other people's bookings.
  • Lookup results open on a temporary link that expires shortly afterwards.

06 WhatsApp messages

  • Booking and delivery messages are prepared as ready-to-send WhatsApp messages that a member of your staff sends from their own device.
  • We record only that a message was opened, so you can see who has not yet been notified. We do not store message content or read replies.

07 Retention

  • Your records are kept for as long as your account is active, since your reports and settlement history depend on them.
  • If your plan lapses, data is retained rather than deleted so nothing is lost on renewal.
  • You can ask us to export or delete your agency's data.

08 Security

  • Passwords are hashed, access is permission-controlled, and record links in the app are non-sequential so they cannot be guessed.
  • No system is perfectly secure. If a breach affects your data we will tell you promptly.

09 Your choices

  • You can access, correct or export the data in your workspace at any time.
  • You can ask us to delete your account and its data — bear in mind this also removes your reporting history.

Questions about your data? Contact us.

Last updated September 2026.